1. Introduction IVD STORE PVT LTD ("we," "our," "us") is committed to protecting the privacy of our customers and users ("you," "your") who engage with our services and purchase or sell in vitro diagnostic (IVD) products, machines, and spare parts, whether new, used, or old. This Privacy Policy outlines how we collect, use, and protect your personal information.
2. Information We Collect We may collect the following types of information:
• Personal Information: Name, contact details (phone number, email address, mailing address), payment information, and any other information you provide during registration or purchase.
• Transactional Information: Details about purchases and sales, including product/service details, transaction dates, and payment methods.
• Technical Information: IP addresses, browser types, device information, and data about your usage of our website.
• Communication Information: Information contained in communications between you and us, including emails, phone calls, and messages.
3. How We Use Your Information We use the collected information for various purposes, including:
• Processing Transactions: To process your purchases and sales, manage payments.
• Customer Service: To provide customer support, respond to inquiries, and resolve issues. • Communication: To send transactional message , reminders emails, updates, promotional materials, and other information relevant to our services.
• Improvement of Services: To analyse and improve our products, services, and website functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Sharing Your Information We do not sell or rent your personal information to third parties. We may share your information with:
• Service Providers: Third-party vendors and service providers who assist us in operating our business, such as payment processors, delivery services, and IT support.
• Legal Requirements: Authorities or legal entities when required by law or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
5. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights You have the right to: • Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal restrictions.
• Objection: Object to the processing of your personal information in certain circumstances.
• Withdraw Consent: Withdraw any consent you have given to the processing of your personal information.
8. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and provide tailored services. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: IVD STORE PVT LTD [email protected] By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.
11. Governing Law This Privacy Policy is governed by and construed in accordance with the laws of INDIA without regard to its conflict of law principles.